New Podcast, Remote Team Tips, and Losing a Team Member
Key Takeaways
- Regular personal updates help remote teams feel connected beyond Slack and email
- Transparent storytelling about real challenges - not just wins - builds trust with listeners
- Well-documented processes enable smooth transitions when key team members depart
- Sharing tactical advice alongside real business struggles provides the most value
Gray MacKenzie and Andrew Dymski sit down together to share updates on launching their new podcast format, remote team communication strategies, and the real-world challenge of losing a key team member.
Launching the New Format
Gray and Andrew explain their decision to add a new podcast format - co-founder recap episodes where they break down the real experience of building DoInbound. For six months, they had been sending video and audio updates to the team internally, and the feedback was positive enough that they decided to share those conversations publicly.
The goal is to offer listeners something different from typical interview episodes: raw, tactical insights from two founders who are in the trenches building their business in real time. No polish, no script - just honest conversation about what is working and what is not.
Remote Team Communication
With a fully remote team, staying connected requires deliberate effort. Gray and Andrew share their approach to keeping the team aligned and engaged despite the distance. Regular personal updates - beyond the standard project-related Slack messages - help everyone feel like part of a team rather than isolated contractors.
These updates cover not just business progress but also personal wins, challenges, and goals. The human element is what separates a connected remote team from a group of people who happen to work for the same company.
Handling the Departure of a Key Team Member
The episode gets real when Gray and Andrew discuss the departure of Ryan Herman, who was heading up Customer Success at DoInbound. Losing a key team member is always challenging, and they share how they navigated the transition.
The silver lining was that their documented processes made the handoff smoother than it could have been. Because responsibilities and workflows were written down, the remaining team could pick up where Ryan left off without a major disruption to client service.
Gray and Andrew also address the emotional side of team departures. When you build strong interpersonal relationships at work, saying goodbye is genuinely difficult. They encourage other agency owners to be open about that reality rather than pretending it is purely a business transaction.
What Listeners Can Expect
The episode wraps with an invitation for listener feedback on what they want to hear more of - tactical hiring advice, operational deep dives, or behind-the-scenes stories. Gray and Andrew are committed to making the content as useful as possible for agency owners dealing with the same challenges.