How Gravity Global Completes 99% of Tasks on Schedule
ZenPilot helped Gravity Global align their global operations in ClickUp, achieving 99% on-time task completion and 87% client satisfaction.
Gravity Global is a global B2B marketing agency. With multiple offices and teams across time zones, alignment was a constant challenge. ZenPilot helped them build a unified ClickUp workspace that standardized operations across the organization.
The result: 99% of tasks now complete on schedule and leadership has clear visibility across every team.
The Challenge: Success Without Visibility
Despite client satisfaction and on-time delivery, Gravity Global faced critical operational blind spots. Account managers struggled to answer client questions quickly. Problems weren’t identified before becoming crises. Teams operated in disconnected silos with inconsistent accountability.
VP of Operations Allison Gibbs described the paradox: “We knew that the work was getting done… but we didn’t have any insight into how it was getting done or if any problems were brewing.” After 18 months of underutilizing their ClickUp instance, leadership recognized the gap.
A Comprehensive Five-Part Approach
ZenPilot’s implementation was structured in five phases:
- Benchmark and strategize - assessed current operations and developed a streamlining strategy
- Restructure tasks - reorganized task structures for better visualization and management
- Train and certify - delivered team-wide training and certification
- Deploy systems - launched performance dashboards and capacity views
- Optimize continuously - provided ongoing support and refinement
Results: Rowing in the Same Direction
Following implementation, Gravity Global experienced faster project completion with fewer issues, agency-wide efficiency gains, and an 87% client satisfaction rating (“fully satisfied with no issues”). Management decisions became data-driven, and the PM systems proved scalable and profitable.
“ZenPilot has got us all rowing in the same direction and it’s very clear that our operations are much smoother now and we’re able to get through things much quicker.”
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ZenPilot has got us all rowing in the same direction. It's very clear that our operations are much more efficient now.
Allison Gibbs — VP of Ops, Gravity Global We knew that the work was getting done... but we didn't have any insight into how it was getting done or if any problems were brewing.
Allison Gibbs — VP of Ops, Gravity Global